A WOMAN who faced homelessness while fleeing domestic abuse has been awarded a payout after an ombudsman ruled Basildon Council caused her “distress and uncertainty”.
The woman, named only as Mrs X, first contacted the council in March 2022 but had her case closed shortly after.
In May she completed a self-referral homelessness application and was later served a notice to leave her property by the landlord.
But the council closed her case after saying she did not send enough documentation.