Humberside Police has successfully integrated artificial intelligence (AI) technology into its contact management processes, acting as an assistant to call handers focusing on transcription, data mapping and risk analysis.
This enables call handers to provide an improved victim experience, while the AI assistant records important information and carries out key background searches.
Funded by the Police Digital Service (PDS) and the Office of Policing Chief Scientific Adviser, the ‘proof of concept’ focuses on domestic abuse calls.